School Uniforms

Returns for School Uniforms

We accept returns for school uniforms with the logo provided they are returned in the same condition they were received, unwashed and unworn, with the tags still attached. Items with personalized initials cannot be returned or exchanged.  The customer is responsible for the cost of the return shipment. If an item was received in error (e.g., incorrect size, color, style, etc.), Smooth Stitch Embroidery will cover the cost of return shipping and ship out the new item.

There are two options for returns:

1) Customer can ship items to Smooth Stitch Embroidery, 8780 19th St, Suite 356, Rancho Cucamonga, CA 91701; or

2) Customer can drop off said items, in a box, with our name on the outside of the box, to the same above address. There is no fee for this option.

Refunds will not be accepted without prior authorization for all school uniforms. All claims must be made within 14 days of receipt of goods. Please email us to start the return process: smooth.stitch.embroidery.returns@gmail.com. Please make sure to add your order number to the email.

If requesting a refund, once your returned item is received, your refund will be issued on the card used for the original purchase. You will receive an email confirming the refund process. 

Return and Exchange Policy for Washed or Worn Items

Smooth Stitch Embroidery will not accept a return and/or exchange if the item(s) have been worn, washed, or altered in any way (the school logo being an exception). A manufacturer’s defect on any uniform item should be disclosed right away by contacting us via email. Smooth Stitch Embroidery will immediately address your concerns during regular business hours.

Exchanges for School Uniforms

We accept exchanges for school uniforms with the logo if the item is not personalized with the student's initials. The item must be returned in the same condition it was received, unwashed and unworn, with the tags still attached, within 14 days of receipt of the goods. Please email us to start the exchange process. 

To exchange the item(s):

1) Customer can ship item(s) to Smooth Stitch Embroidery, 8780 19th St, Suite 356, Rancho Cucamonga, CA 91701; or

2) Customer can drop off said item(s), in a box, with our name on the outside of the box, to the same above address. There is no fee for this option.

Once the item(s) have been received/dropped off, we will issue a refund, and the customer can place a new order for the new item. This is the fastest and most efficient way for the return and/or exchange process. 

Please send an email to smooth.stitch.embroidery.returns@gmail.com to start the exchange or refund process.